Mobile / Slots
These terms set out the rules that apply when you access qq22, use your account wallet, or carry out any transaction — including deposits via DuitNow, GrabPay, or Bank Transfer. Access and eligibility depend on local law and are available where local law permits in Malaysia.
When you create an account on qq22, you agree to the conditions described here. They govern how your account is opened, how transactions are processed through supported payment rails — DuitNow, GrabPay, and Bank Transfer — and how disputes are handled. These terms apply in full each time you log in, make a deposit, or request a withdrawal to your account wallet. Eligibility is subject to local law; if your jurisdiction restricts access to this type of platform, these terms do not extend coverage to you in that region. We update these terms when our processes or applicable requirements change. When an update takes effect, continued use of your account indicates you have read and accepted the revised version. The current version is always shown on this page; check the date at the top of the page to confirm you are reading the latest copy. If anything here is unclear, our support team is the right place to start — not assumptions or third-party summaries. We write these conditions in plain language so you can understand your rights and obligations before you engage with any part of the platform.
Not every part of your experience falls under the same rule set. Understanding the scope of these terms helps you know exactly where they apply and what sits outside them.
These terms govern how you log in, maintain your account details, and use your account wallet. Any changes to your login credentials or wallet balance fall within this scope and are subject to the conditions written here.
Deposits and withdrawals made through DuitNow, GrabPay, or Bank Transfer are covered. The limits, verification steps, and processing instructions shown in your account dashboard apply to every transaction you initiate.
The game catalogue — including titles from JDB, Microgaming, Joker, Pragmatic Play, PlayStar, and Bigtime Gaming — is provided for account holders where local law permits. Content availability may vary based on your eligible region.
Payment processors, network providers, and any external services you connect to from qq22 operate under their own terms. We are not responsible for their conditions or for service changes they make independently of this platform.
You have several concrete steps available to you at any point while your account is active. Your transaction history is accessible after login — head to the account dashboard to review deposits, withdrawals, and wallet movements. If any record looks incorrect, you can raise a correction request directly through our support channel; provide the transaction reference shown in your account so the team can locate the record quickly. To update personal details such as your registered contact information, go to account settings and follow the fields shown there. Each field includes the verification step required before the change is saved. If you have a question about how a specific condition in these terms applies to your situation, contact support before taking action — the team can clarify the relevant condition without you having to interpret policy language on your own.
Log in and open the transaction history section of your account dashboard. Every deposit and withdrawal is listed with its reference number, date, and amount — use that reference if you need to raise a query.
Account settings are the place to update your registered contact information. Follow the verification instructions shown in each field; changes take effect once verification is confirmed on our end.
If a transaction entry or a policy condition is unclear, contact support with the specific reference or section in question. The team responds to queries about account records and terms interpretation through the live chat and email channels.
You can ask us to explain any part of these terms before you act on it. Send your question through live chat or email support and we will point you to the relevant section and what it means for your account.
If something in these terms raises a question or you need to act on a right described here, the fastest path is through the support channels below. Have your account reference ready when you contact us — it speeds up every query.
Open the chat widget from your account page for real-time help with terms queries, transaction questions, and account corrections.
Send a detailed query — including your account reference and the specific section or transaction you are asking about — to our support email address shown in the Help section of your account.
The Help section inside your account dashboard covers common terms questions, wallet steps, and the process for raising a formal dispute or correction request.
Your account data is handled in line with the conditions described here. We use cookies to keep your session active and to remember your account preferences across visits — you can review cookie settings through your browser at any time. Account security relies on the login credentials you set; keep them private and contact support immediately if you believe your account has been accessed without your authorisation. We retain transaction records for as long as required to operate your account and meet applicable requirements. To request a change to personal data we hold, or to ask about retention, send the request through email support with your account reference attached.
Account and transaction data is stored to operate your wallet and process requests through DuitNow, GrabPay, and Bank Transfer. We do not share your data with studios or content providers — JDB, Microgaming, and others supply game content only.
We use session cookies to maintain your login state and preference cookies to keep your account settings consistent. You can manage or clear cookies through your browser settings; clearing session cookies will log you out.
Your login credentials are your responsibility. If you suspect unauthorised access, contact support through live chat immediately — we can place a temporary hold on your account while the issue is investigated.
To update or query data we hold, contact support by email with your account reference and the specific change requested. The current status of any open request is shown in your account dashboard after login.
These are the questions we hear most often about how these terms work in practice. If your question is not here, live chat and email support are both open.
They apply every time you use your account. Creating an account means you accepted the terms at that point, and continued use after any update means you accept the revised version. The current version is always on this page.
We publish the updated version on this page and note the effective date at the top. Continuing to use your account after that date means you have accepted the changes. If you disagree with an update, contact support before using the account further.
Transactions made through DuitNow, GrabPay, and Bank Transfer are covered. The specific limits, verification requirements, and processing instructions for each method are shown in your account dashboard when you initiate a transaction.
Log in and go to the account dashboard. The transaction history section lists every deposit and withdrawal with its reference number, date, and amount. Use the reference number when you contact support about a specific entry.
Yes. Send a request through email support with your account reference and the specific data in question. The team will confirm what we hold and the steps available to you. Availability of data removal depends on applicable local requirements.
Contact support through live chat immediately with your account reference. We can place a temporary hold on the account while the matter is reviewed. Do not wait — act as soon as you notice anything unusual on your account or transaction history.