Mobile / Slots
This Privacy Policy explains exactly what information qq22 collects when you access the lobby, make a transaction through DuitNow or GrabPay, or reach out to support — and what we do with it. Availability of services depends on local law and eligible regions in Malaysia.
When you create an account on qq22, we collect the information you supply directly — your name, contact details, and the account credentials you set. When you move funds through DuitNow, GrabPay, or Bank Transfer, our payment processor records the transaction reference and amount to reconcile your wallet. We do not store your full bank card number or online banking password on our servers at any point. Beyond account registration, we also collect device and session data automatically — browser type, IP address, and pages visited — so we can keep the lobby working correctly on your phone. This data is used to maintain your session, flag unusual access, and show you the game lobby you last visited. We retain account-level data for as long as your account remains active and for a period thereafter as required by the jurisdiction in which we operate. Where local law applies different retention rules, those rules take precedence. You can check what information is tied to your account by logging in and visiting the account settings page. If anything looks wrong, the correction path is described in the Rights section below. We do not sell your personal data to third parties for their own marketing purposes.
Transaction references tied to DuitNow transfers are recorded in your wallet history and matched to your account ID only — we do not store your linked bank credentials.
GrabPay payments are processed through the GrabPay gateway. We receive a transaction confirmation and amount; we never see or store your GrabPay PIN or linked card details.
Bank Transfer records include the transfer amount and reference code. These appear in your account wallet history so you can reconcile deposits without contacting support.
This policy covers qq22 and the services we operate directly — the game lobby, your account wallet, and our support channels. It does not extend to third-party sites you may reach through links in the lobby, or to the internal data practices of payment networks like DuitNow or GrabPay. Each of those services runs under its own terms. Understanding the boundary helps you know where to direct questions.
Everything on qq22 that requires a login — your profile, wallet balance, game history and account settings — falls inside this policy. We control and are responsible for this data.
Deposit and withdrawal records generated through DuitNow, GrabPay, or Bank Transfer are partially covered here. The payment network's own handling of your banking data sits outside our policy.
Game content served by studios such as Pragmatic Play or Microgaming runs within our lobby. We govern the delivery environment; the studio governs the game software itself.
Links to external sites, affiliate pages, or payment provider portals are outside this policy's scope. Once you leave qq22, the destination site's own privacy rules apply.
Your account on qq22 carries a set of practical actions you can take at any time. Logging in and opening the account settings page is the starting point for most of them — the current state of your profile, contact details and communication preferences is shown there after authentication. If a detail is wrong, you can edit it directly on that page; some fields, such as your registered identity document, may require you to submit a support request so our team can verify the change against the original record. If you want to understand what data we hold about you more broadly, reach out through the live chat or email channel listed in the Support section of this policy. We aim to respond to data queries within a reasonable period, though the exact timeframe depends on the complexity of the request and applicable local requirements. Where local law in Malaysia grants you a specific right — for example, the right to access or correct personal data — those statutory entitlements are not reduced by anything in this document.
Log in and go to account settings. Your profile data, wallet history, and linked contact details are visible there. Transaction records tied to DuitNow or Bank Transfer appear in the wallet tab.
Basic fields like email and phone number can be updated directly in account settings. Identity-linked fields require a support request so we can verify the change against your original submission.
If you are unsure what we hold or why, send a message through live chat or email. Describe the specific data you are asking about so we can locate and address it accurately.
Where local law permits, you may ask us to delete or restrict processing of certain personal data. Submit the request through our support channel; we will confirm what is possible under applicable rules.
If you have a question that the sections above do not answer — or if you want to exercise a data right directly — you can reach us through any of the channels below. Have your registered account email ready when you write in; it helps us locate your record without delay.
Open qq22, log in, and tap the chat icon in the bottom corner of the screen. Describe your privacy question and our support agent will handle it from there.
Send your query to our support email address listed on the Contact page of qq22. Include your registered email and the nature of your data request so we can respond accurately.
For self-service changes — updating contact details or adjusting communication preferences — the account settings page after login is the fastest path, no support agent needed.
The way we store and manage your data reflects the responsibility that comes with running an account-based service. Each practice below describes what we actually do — not a general aspiration — so you know what to expect when you use qq22.
We use session cookies to keep you logged in while you browse the lobby and functional cookies to remember your language and last-visited game section. You can adjust cookie preferences through your account settings or your device browser controls.
Your password is stored in hashed form — we cannot read it, only verify it. Unusual login attempts trigger an account flag that prompts additional verification before access is granted. Review your active sessions in account settings if something looks off.
We keep your account data while the account is active and for a period after closure as required by the rules of the jurisdiction we operate in. When retention is no longer required, data is deleted or anonymised in line with our internal schedule.
When this policy changes in a material way, we post a notice at the top of this page and update the revision date shown below. Continuing to use qq22 after a posted update means you have seen the new version.
These are the questions our account holders ask most often about how their data is handled on qq22. If your question is not here, live chat or email support can help.
We collect the name, email address, phone number and account credentials you provide during registration. We also record device and session data automatically — such as IP address and browser type — to keep your account session secure and the lobby functional on your device.
No. When you transact via DuitNow, GrabPay, or Bank Transfer, we receive only a transaction reference and the amount. Your banking credentials, PIN, and linked card details are handled entirely by the payment gateway — we never store them on our servers.
Log in and open the account settings page. Your profile data and wallet history are shown there. For a broader picture of what we hold, send a request through live chat or email with your registered account email and we will address it directly.
Basic fields like your email and phone number can be updated directly in account settings after login. Fields tied to your identity document require a support request so we can verify the change. Use live chat or the support email listed on the Contact page to start that process.
We do not sell your personal data to third parties for their own marketing. Data shared with payment processors like DuitNow or GrabPay is limited to what is needed to complete your transaction. Third-party studios that supply game content in our lobby do not receive your account data.
Submit a deletion request through live chat or our support email. We will confirm what can be deleted under applicable local law in Malaysia and the timeframe involved. Some records may need to be retained for a period to meet legal obligations in the jurisdiction we operate.